Terrible service money above humanity.

<p>I had a problem with my car My battery was flat this morning. The road assitance help me very quickly but the dealer ship in Ermelo was a big problem. We are customers from them for closed to 5 years. We are driving VWsince the day a started with my living . I am having a Tiguan that went out of the warranty. The verhcle miles are 109000 . I didn`t know that we had to pay for the call out. That is not a problem. I will do it. My husband was on his way to Mozambique . He was not at his computer. He couldn`t transfer the money immediately. They understand it but because they signed a letter to say that they will not deliver a service unless they received the payment upfront the GUY JACO couldn`t do anything . He didn`t even want to listen . This is a big problem . Where is their humanity.? The girl from the customer service was also having a attitude and try to convince me and just going on and on about this serivce delivery and the dealership . It is really unacceptable and a big problem,. I wanted to buy another Tiguan but I think that I am going to Mercedes dealership . It is a big problem because I thought that the VW dealersships are people that are customers service related but I saw that it is not in that way. What a shame.</p>