Terrible service from VW Menlyn and Silver Oaks

Since February 2014 my car has been in for repairs, errors, returns and services in excess of 15 times between VW SILVER OAKS and VW McCARTHY MENLYN. I've just about had it with VW and the poor service I receive every single time my vehicle goes in for a service or for a fault. I have lodged previous complaints with Volkswagen South Africa but it just seems like there is no progress to improve the level of service delivery.<br> The complaints have ranged from service advisors not calling to update one on the vehicle progress, providing poor quality service, not being helpful in accomodating the customer when the vehicle has to stay for a couple of days (which has happend on a couple of occassions), the faults on the car aren't corrected as asked, multiple returns for the same problem etc. I was planning on trading the vehicle (a Golf VI GTI) in on either a Golf VII GTI or a Golf VII R, but due to the constant poor service i have received, i doubt that I will ever again buy a Volkswagen. And this is sad, because VW are good cars, but the level of service that one receives when one has a VW is appauling and makes one not want to own a VW ever again.