Terrible service from VW

My 2020 VW T-cross started giving starting issues within 800km/10 months of owning it. This was brought to VW Rivonia’s attention at the first service date 03-12-2020. Problem was not resolved as they said they could not replicate the problem. On the 18-02-2021 the vehicle completely cut out. Being unable to start it had to be towed back to the dealership. Vehicle was assessed by VW Rivonia and the following was billed to VW.(22/02/2021) • GFF/Guided functions • Fuel drained & filtered. • Electric fuel pump replaced. • Rear seat removed & reinstalled. We received the vehicle back and within 30km once again vehicle could not start and had to be towed in again on the 4/03/2021. The following was again billed to VW.(08-03-2021) • Battery load • Onboard power supply remove and reinstall • GFF/guided functions • Control unit replaced. Once again we received the vehicle back and within a few days started acting up. Fortunately, this time I was close to the dealership and could drop if off before it completely cut out. The following again was billed to VW (26-03-2021) • Fuel drain & fill • Electric fuel pump replaced. • Rear seat removal and reinstall. • Fuel unit • Washer Once again, we were called to collect the vehicle on the 27th March 2021 On leaving the dealership, the vehicle once again cut out right outside the dealership within 100m of them. We have since been waiting for a diagnosis on the vehicle. We have now been told that due to dirty fuel they will not be covering the repairs under warranty. (this after the same fuel was drained, inspected and refilled twice by the dealership) The technician has said numerous times he has no idea what the problem could be and would need to get “the men in the white suits-as he called them” to now have a look, which still to this day has not happened. Not at any point has a courtesy vehicle been offered by either VW SA or VW Rivonia and we been left to juggle 1 vehicle between our family. Being with out a vehicle for 6/7 weeks as been a huge inconvenience.

At this point I’m left with little option as I’ve exhausted the official channels and now have to turn to social media for some guidance going forward.