PB
Pepperwood B

1 reviews | Active since Mar 2015

06 Jan 2025, 14:22

Terrible Service By Lizwe from West Cape VW re New Amarok's Side Mirror Noise

On 10 Sept '23 I visited Lizwe at West Cape VW and he promised to come back to me as soon as possible to resolve the terrible noise my new Amarok's side mirrors are making when folding in/out. This issue was not resolved when my Amarok was serviced hence I had to take it back immediately afterthe service on the 10th Sept. It is now the 6th Jan '25 (nearly 4 months later) and I am still waiting for Lizwe to come back to me. On the 10th Sept I could already see Lizwe was NEVER going to come back to me as his attitude was one of dragging his feet and very non-interested in my problem. Lizwe took a video clip confirming the noise and even told me he has another customer with the exact same problem - whether he actually did anything with the video clip I will never know. I was definitely interrupting his day on the 10th Sept and I am terribly sorry to have interrupted his day....BUT hey, I do expect after sales service and something to be done about by problem whether Lizwe like it or not. Lizwe is DEFINITELY not doing the VW Brand name ANY justice. Let's see if VW will respond to this write up as West Cape did not respond to my previous HelloPeter write up on HelloPeter on exactly this same issue.

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