Terrible, Bad Service VW NEVER AGAIN!!
<p>I have serviced my Volkswagen like a good car owner on its recommended intervals. After my service at Rustenburg my vehicle had a break down, not even 200km later, the cam belt snapped. I phone VWSA and they said they cannot be held responsible. They recommended that I talk to the service centre who serviced my car on 120 000 km, this is Thompsons in Louis Trichardt. Thompsons checked my cambelt and said it was in order. They do not accept any responsibility. According to my service history my cambelt has never been replaced, nor was I informed to replace it. VWSA acknowledged that this is not normal practice. According to the consumer protection act and my lawyer, I have a good case against Volkswagen not doing inspections / recommendation due diligently.</p> <p> </p> <p>I have contacted my insurance, SA Warranties. They are also delaying the process. They do not want authorise the claim timeously because of the value of the damage. Picking and chosing what to pay. How the hell can they justify this?</p> <p> </p> <p>This means I have been without a vehicle from November 2016 to date! More than 2 months!!!!</p> <p> </p> <p>I will NEVER EVER again purchase a VW nor recommend a VW to anyone of my friends/family or business contracts.</p> <p> </p> <p>This is ****poor from Volkswagen and SA Warranties!!</p> <p> </p>