Technical product failure customer problem

My car is 3 years old, with just over 36 000km mileage and still in it's service plan at Barons Bellville.<br> <br> After my last service, it made a strange sound that was not present before the service. I returned the vehicle and the feedback was that a software update was necessary to fix the problem. This was done and the sound went away<br> <br> Recently, the car lost power and refs were running low. We took it back and the feedback was that there is now serious problems with the engine because the hardware and the software update caused technical problems with the engine. <br> <br> Although this problem is in no way my fault, I am now expected to pay nearly R10 000 to cover some of the cost of the labour involved in fixing my car. <br> <br> This was escalated to Volkswagen RSA, but they were still not willing to assist.<br> <br> The reason I bought a Volkswagen is because I believed that these were reliable cars and the support in South Africa is good. Clearly this is not the case.