Sunroof Blind

Good day<br> <br> On 20/07/2015 we took the car in for Sunroof blind to be repaired at Lindsay Saker VW Krugersdorp under Warranty. After couple weeks/month is started with the same problems but we could not take it in back because of work commitments and situations beyond our control.<br> <br> On the 23/11/2015, we took it back to Lindsay Saker VW Krugersdorp where we informed the Sunroof blind will not be covered under Warranty as expected, reason being that the Manufacture will not allow the Dealer to claim a warranty for the similar claim warranty that was processed on 20/07/2015 and such claims will be cancelled by the Manufacture and the Dealer to carry cost, which the dealer is not prepared to take. The service Manager further allege the were traces of Q-bond that was used on the faulty part and the dealer will not use any glue to repair faults and all old parts are returned to the manufacture.<br> <br> Matter was then escalated to VW SA whose responded by advising pictures of the damaged sunroof blind were obtained and assessed by the Technical Division who advised no repairs will be done. Request for such pictures was never granted & Reasons what constitute wear & tear and abuse, as advised