LB
Leilani B

1 reviews | Active since Mar 2009

12 Sept 2016, 11:58

Still no response!!!!!!!!!!

<p>Still no response:::</p> <p>I am a VW fan and I am having serious issues with regards to my VW Polo 1.4 Comfort Line. DB25CRGP. Ever since my 1st service I advised the service department that my breaks are making a noise and every time they say it was full of dust and is fine now. Apparently in April this year my breaks were replaced but hey it is still making a noise and now I am being told it is the rear lining (not sure what it means). I then did some research and spoke to various staff in VW as well as a previous Service Manager who told me it is highly impossible for my rear breaks to be finished as the car is on 74000km unless I am using the car to spin and make donuts, which I have no clue how to do. Secondly I requested a service history and was told by the Mooi Street Branch they cannot see the previous services as it was done by Krugersdorp branch, which ticked me off as it should be 1 system. I called Krugersdorp Branch and to my surprise they can see everything and even told me that the guys in Mooi Street are lying because they use 1 VW System. My air conditioner is also giving me endless problems as last summer I had to drive in a very hot car as there is a knocking sound coming from the front left side when it is switched on. I was than told there is a minor leak and they cannot fix it and I should wait for this summer and if it makes the same noise I should bring it in, well it never went away. I am sure I will be given the reason your warranty expired and than I will sit with the responsibility of fixing it myself. I want my car fixed properly as I never had any issues with VW before but I am highly disappointed now and maybe I should look into changing to another Brand. I complain and complain and nobody seems to care. <br />I want somebody to come fetch my car, provide me with a curtousy car and fix all my problems A.S.A.P or will VW take responsibility if I am involved in an accident? I will hold them responsible for it<br />Please contact me urgently on ********** </p>

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