STAY AWAY

My vehicle is a VW Polo GTI 2019 REG: GP which I purchased second hand from VW Westgate in Roodepoort Gauteng.

Early in September this year 2022 I noticed a knocking noise come from the front of my vehicle. I then called and took my vehicle to VW Constantia Roodepoort where Irfaan Ally has been assisting me.

They checked my vehicle numerous times to see what the noise could be they first pointed out that it is the gearbox mounting where they ordered the part and replaced it. The very next day after collecting the vehicle I called Irfaan Ally and informed him that the same noise is still there on my vehicle so he said I must bring it back which I did.

Now after the noise complaint on my vehicle I booked my vehicle in for a service in October ***km service. When calling in the book this vehicle I mentioned to the lady (Service advisor) "Please can you check my car as the knocking noise which I have reported is still persisting on my vehicle also I would just like my wheel alignment checked as this past week whilst driving from Carletonville I hit a pothole". Now this is after I complained about a persisting knocking noise coming from the front right of my vehicle.

Since that day I have had my vehicle at VW Constantia once a week every week where they had no problem ordering parts to replace the shock mounting etc.

Last week Friday 04/11/2022 they finally stripped my car apart in front after the noise has still been there and not once went away confirmed by the foreman Sylvester.

They then informed me that this is due to the steering rack on the vehicle. However, because I have hit a pothole and it is noted on a job card VW is refusing to repair this and saying it is now at my own cost, but I still have an existing maintenance plan etc. on this vehicle and this noise complaint of a knocking noise has been there prior to me bringing my vehicle in for a service and before I hit a pothole.

This matter was escalated *** to VW Customer center where I spoke to Thando and then Karen whom I believe is Thando's manager. I also met with the Dealer Principal Sibu along with the workshop manager Muhammed Ali.

After trying to get this matter resolved the feedback I kept getting from both VW HQ and VW Constantia was that it was due to the pothole not looking on history of the vehicle where I mentioned this and brought the vehicle in for the knocking noise.

I kept pointing out speak to the service advisor Irfaan Ally who can confirm this is the case and the noise has been there. Now today I was on a recorded call with VW call center, where myself, Irfaan Ally, Karen from VW and Thando from VW spoke the consensus achieved at the end of the call was that the noise has been there and there has been complaints about the noise prior to ever hitting the pothole this was confirmed with Irfaan Ally where Karen and Thando agreed call was recorded

After waiting the whole day, I received a call from Karen at VW call center saying that now all of a sudden, the noise is different because they replaced the gearbox mounting and then that the noise is not the same?????

My question to you Volkswagen South-Africa, do you honestly believe this? Can you believe this? And please I am begging for your assistance it keeps feeling to me like as soon as 1 thing is pointed out they look for another reason.