SHOCKING SERVICE - GET YOUR HOUSE IN ORDER!

I've driven a Kia my entire life and never had a single complaint about the service I've received from a dealership or bringing my car in for a service.

Then comes my first VW T-Cross, and boy was I in for a ride. You would think that a brand so well established would provide customers with a good service - WRONG!

After having a bad experience bringing in my car for a service at VW Centurion, I went to VW Menlyn. And this is when things get worse, MUCH WORSE!!! For a electronic problem with my boot, it was booked in for 3 days. First day no call from Ellen to inform me that my car would need to stay in another day (after getting hold of her myself at the end of the day - she said she forgot and apologized). Day 2 another inspection (the whole day )and then parts ordered, booked in for day 3. Ellen again apologised and blamed politics with management.

Not even a month later my info display monitor stopped working - and here goes another round at VW Menlyn and what a surprise, MORE SHOCKING SERVICE!

So it gets booked in day 1, no feedback. I get asked if it can stay another day because they don't know what is wrong. WHY IS A CAR BEING BOOKED IN IF THERE IS NO CAPACITY TO ATTEND TO IT? Day 2 - NO RESPONSE, NO CALL FROM ELLEN AT THE END OF THE DAY AFTER MULTIPLE CALLS TO THE DEALERSHIP!

I drive to the dealership to collect my car and speak to the manager. He says he is completely unaware of any delays, especially since they worked late, and requests that he handles the situation. He says it will take 30 minutes. I agree. After this time, he reports back and says they know what is wrong and which part to order. THIS TOOK LESS THAN 30 MINUTES AND MY CAR WAS IN FOR 2 DAYS!!!!! He also acknowledged this was the case.

So part gets ordered and i am assured that I can bring in my car the next Wednesday (today) and when I arrrive this morning, I get the classic "we were just about to call you, there is a problem". YES, ANOTHER PROBLEM! The staff member who is able to fit the part is away. Can I bring the car in on Friday? NO VW, PEOPLE HAVE JOBS, LIVES AND MAKE ARRANGEMENTS FOR THEIR CAR TO BE IN FOR A SERVICE.

I AM DONE WITH YOUR SHOCKING SERVICE, PEOPLE SHOULD BE AWARE OF THIS BEFORE PURCHASING A VW VEHICLE.

GET YOUR BUSINESS IN ORDER, THIS IS EMBARRASSING!!!!!!!