Service with problems and more money required

Item: Volkswagen South Africa
Rating: 1

Good day, My name is Phakamani Dlamini, my car registration is FP59BBGP. I brought my car for service last month on 02 February 2017 to Hype Park VW ( Melrose VW) I was assisted by Gilbert Lebopa. Service was done and I collected the vehicle same day, everything was fine. Gilbert told me that he will email me the invoice to see what job was done in the vehicle, that never happened. About 2 weeks later, the vehicle started showing errors like airbag error and now it keeps showing Diesel particulate filter error. I reported these to Gilbert and he told me that he will charge me R+-900 to diagnose the vehicle and once done, he will charge me for the job that will be needed. My vehicle did not have these issues before VW worked on it, I was hoping that if VW picked up issues with regards to above, they were supposed to tell me while vehicle was in service, even if it was the job out of the service plan payment I had a right to know. Nothing was discussed with me, when I call Gilbert, he was so optimistic that I am more than welcome to complain via this channel hence utilising it. I would like to know why am I supposed to pay for these as the vehicle just been in the service? This is not the first car I have been servicing to VW, when I said this to Gilbert he said “ this is not VW Hyde Park”. My Details : 084 ********** P Dlamini

Helpful (0)

Replies (0)