service failure and delivery failure pathetic work ethic Claremont

Extremely pathetic service from the sales manager ( Craig Sevenich and sales staff Sandile Banzi) at VW claremont. I don’t even know where to start as my overall experience with this dealership is appalling.

i am based in JHB and have purchased a vehicle from them pricing etc and finalising of the deal took over two weeks, the FNI could not send me a proper offer to purchase based on the prices quoted on three attempts it was much higher than quoted eventually after me having to run through it and adjust they got it right on the third attempt. My vehicle was to be delivered to me which was already discussed and priced before signing the deal. i was promised via voice note that my vehicle will be in jhb by Monday should it bot happen as planned then by Tuesday latest.This was finalised and agreed upon on thursday. i did not hear back from the Sandile nor did any one attempt calling me to advise of any problems so i went ahead and arranged a business appointment for Wednesday. On monday i contact Sandile to enquire the collection time of my vehicle at vw here in jhb only to be told his out of office and needs to check if the vehicle was loaded this was at 08:30 he only got back to me at 15:30. The solution that his manager Craig came up with was that my vehicle be driven down to me of which i asked for compensation as my vehicle will have an additional 1400 km added to the clock he was so rude and point blank told me there was nothing he could do nor compensate anything, while speaking to him to try and find a resolution i asked him for an email which i needed urgently and his response was I have a job to do i will do it by end of business. Am i not a client that his job as a sales manager is to assist and resolve a problem that occurred on his side as the failed to deliver as promised. kindly look into this matter urgently as there is no resolution.