1 reviews | Active since Sept 2018
Refusing to Pay for Repairs while car is on Warranty
I have a TSI polo 2017 comfortline , last week i took it in for repairs as its still under warranty , the problem was the clutch so it needs a new clutch kit , now after long time of diagnosis by VW clearmont they came to a conclusion that they wont be paying for it as it is my bad driving that caused the clutch failure , this car is 2 years old and am the second owner. i know for the fact that am a good driver and there is no way i burnt a clutch after only 11 month owning the car . VWSA though is refusing to pay and now i have to fock 16500 to fix my car as its already stripped by the dealer . Sent emails to VWSA support no luck , i had a chat on web chat with their agent no explanation on how is it my fault and why the warranty is excluded on this case . I believe this is a ******* and am gonna continue to fight for what is right , my car is under warranty and it needs to be fixed by VWSA.
