Refuse to pay for R15k part just after M/Plan exp

Volkswagen of South Africa (Pty) Ltd.<br> (Reg No ***)<br> Registered Address:<br> 103 Algoa Road<br> Uitenhage, 6229<br> Tel: +27 - 41 - ***<br> Fax: +27 - 41 - ***<br> <br> Dear Mr Basson<br> We refer to all previous communication in this regard.<br> Having reviewed the information available to us, we wish to comment as<br> follows:<br> ??Your vehicle was sold subject to the terms and conditions of the 3<br> year or 120 000 km (whichever occurs first) factory Warranty and the<br> 5 year or 100 000 km (whichever occurs first) Volkswagen<br> AutoMotion maintenance Plan (\VAP\").<br> ??The current concern was first reported to Philwest Volkswagen on 08<br> December 2015. They diagnosed that the EGR valve needs to be<br> replaced. As both the above plans had already expired, you were<br> quoted for the repairs accordingly.<br> We believe we have honoured our obligation in terms of the Warranty and<br> VAP in full and are, therefore, not in a position to meet your expectation.<br> Best regards<br> Mel Penn<br> Specialist: Office of the Managing Director<br> Mel Penn<br> ***/MD<br> Office of the Managing "