Refund On Road Fees

The National Consumer Tribunal has ordered Volkswagen Financial Services to stop charging customers for ‘on-the-road fees’ and pay back added fees it has already charged.

This follows a 2017 judgement by the National Credit Regulator (NCR) which found that the fee is not permitted to be charged on credit agreements by the National Credit Act.

In the judgement on Monday, the Tribunal ordered that Volkswagen Financial Services must stop charging customers on-the-road fees on credit agreements from 10 April 2019.

The company – which is a separate entity from Volkswagen South Africa – was also ordered to calculate the total charges of the fees (including interest) added to the on-the road-fees, and to refund customers.