Redundancy

<p>I called in to the customer service call centre as I have done so many times before and queried why the debit order for the vehicle had not come off as yet. I was then informed that since the account was in my wife's name they would not assist me. I explained that I had then called in atleast 5 times before and queried various things, arranged the service and changed the debit order details into my name. All the previous times I also declared that I was the husband of the account holder and verified all the information. The consultant was adamant they would not assist me, I then asked to speak to the manager and I was then informed by the manager Bradley that they again would not assist me. I explained that I had called in numerous times before and that I was always assisted. He maintained that my wife, who is very busy and would not have time to spend 20 minutes on the phone to answer a simple question had to call in. This was really terrible service as processes and procedures simply do not change overnight and they are supposed to be in place to Treat Clients Fairly and not irritate and inconvenience. If this is really the procedure why was I assisted so many times before?</p>