Poor turn around time

Dear Sir/Madam I wish to complain about our VW Crafter (CP78ZXGP) we delivered on the 24/08/2017to VW Commercial Midrand for 80 point check and return work for poor workmanship after major service has being done. I am complaining because I visited servicing dealer yesterday after several follow up calls and I was shocked to learn that our Bus has not being attended to since delivered, To resolve this problem I would like you to attend to the Bus and deliver it to our premises and give us discount to compensate the cost we have incurred for rental vehicle. When I first learned of this problem, I contacted Lapis on the 04&05/09/2017 at your company, and was told that the parts has arrive and they are busy working on the vehicle. I believe that this response was not true as the Bus was not attended to yesterday and still waiting for call from Midrand service centre. I would like a written statement explaining your company's position and what you will do about my complaint. I look forward to hearing from you as soon as possible to resolve this problem. If I do not hear from you before the close of business today; I will file complaints with the appropriate consumer agencies and consider my legal alternatives. I may be contacted at the below phone number. Sincerely,