Poor services from VW The Glen

I have raised and issue concerning my vehicle on the 23rd April 2018 with a Senior Manager. To date I have not received any feedback. I have since escalated this matter to the The Glen Dealer Principal who has brushed it off and said he would get back to when the same Senior Manager I am escalating is back from leave on the 09th July. This is absolutely ridiculous!! Then why have an escalation process,? Provide proper professional services to your customers I receive better service from a grocer!

If I could, I would never ever deal with anyone from VW The Glen!