Poor service problem not resolved
<p>On the 22/12/2016 i purchased <br />A POLO 1.8 GTI..the vehcile lost power on 2017.01.05 same time i called Volkswagen Road side assistance they assist me and a mechanical person from Volkswagen spoke to me and said i must bring in the Vehcile i then took the Vehicle in that afternoon and to my suprise they informed me the Turbo on my brand new Vehcile broke and needs to be replaced as its a factory fault and they gave me a print out of that.If i am not mistaking a substitution of goods must be done. <br /> <br />Customer services does not exist in Volkswagen South africa as from 2017.01.05 i have recieved calls from them and they dont give me the correct info on my BRAND NEW PURCHASED VEHCILE</p> <p>I am so dissapointed and to make things worst the directors office (Alex) again called me today arrange for a meeting With the princaple dealer manager after 2 hours they called to cancel the meeeting because now the dealership manager cannot attend the meeting as he is not prepared or does not have outcome of the situation why was i then called by the Directors office are they trying to hide something or what will be there next excuse. Clearly they dont talk to each other when it comes to Consumer Complaints</p> <p>I need this matter to be resolved ASAP as i am and will not take Volkswagen South africa stories anymore</p> <p>Thank You</p> <p>Best Regards </p> <p>Nicolaas </p> <p> ********** 577</p>