POOR SERVICE FROM VWSA

Hi all, on about 09 November 2024, with 52kms we purchased a new Vw Polo Vivo Triptronic 1.6 (with 52kms) and paid CASH. we specially needed the upgraded radio screen which has PDC, App Connect for navigation among others things. hence our purchase of this car. This was purchased for my wife who certainly needs these features.

The car now has 500kms only. Thursday 05 December we noted that the big screen entertainment unit is non functional. The volume is fixed, it is tuned to one station which cannot be changed and no other functions work. we are now forced to listen at an uncomfortable volume to a radio station which occasionally becomes unclear. we cannot change the volume not connect apps nor navigation.

on Friday 05 December we contacted Barons Vw where we purchased the car and reported such. The car was booked in to Hillcrest VW. Hillcrest VW inspected the radio in Monday 09 December 2024 and corresponded with VW Sa and reported to us via email that the entertainment unit needs to be replaced. however the unit will be brought in from Germany in 8 weeks.

we are relocating to cape in the first week January 2025. We did not accept the report from Hillcrest VW for the following reasons: 1. the vivo is currently in production in SA and surely one entertainment unit is available immediately 2. we specially needed the navigation as we are to be in the cape. 3. vw wants us to rebook the car in cape in January so that cape vw dealership will order the replacement unit at another 8 weeks lead time delay. Hilcress cannot order the unit and forward it to cape. So much for customer service!! 4. we will not have navigation in the new area cape until some time late feb / March 5. the radio is stuck in an irritating station which will not have reception in cape and we will be forced to put upon with a load buzzing noise from the radio station which does not receive in cape.

We are relocating to Cape where directions are unknown traffic is hectic and we are pensioners will one at a loss. we therein will not have adequate transport due to the radio noise and no navigation.

I spoke to the service manager at Barons VW PMB on Monday 10 December who was to get back to me after leasing with VWSA. I have repeated tried calling back. he has never got back o me not returned my calls.

I have communicated with both Hillcrest VW and Barons PMB to get VWSA to contact me. no responses received.

on 12 December I telephoned VWSA. Spoke to Thobeka. I took 30 minutes to explain in detail my frustration and why we need this sorted out asap. she promised to resolve the matter and get back to me within 2 working days. more than 3 working days have passed and I then called her today 18 DECEMBER 2024 at 10:15. I did warn that I shall put this matter onto HELLo PETER. she asked that I allow her just 2 hours more which I agreed to and did wait. once again VW showed that they don't care. its now gone 3,5 hours and VWSA has not got back to me.

absolutely poor customer service from VWSA.

GUESS WHAT!!! VWSA DOES NOT SHARE ITS EMAIL ADDRESS- JUST A TEL NO : ***. NOR ARE THEY WILLING TO EMAIL ME SO THAT THERE IS A PAPER TRAIL. MAKES YOU THINK!!