Poor service follow up

On 21 October 2015, my Polo 1.4 went for a service in its final year on the maintenance plan. The airbag light on the dashboard cluster has since switched on and remains on. I reported this issue to customer care and service follow up personnel and no one has contacted me thus far. I live 60km away from the nearest dealer and had to take a days leave just to take my car in for aforementioned service. Surely Volkswagen should be expected to offer more then mere 'lip service' to its loyal clients...