Poor service department

I drive a vw polo tsi 1.2 comfortline. I took the car in on the 24th June. While waiting outside the whole day, i called the service consultant at 12:30pm to find out if the car was ready. He adviced the service is done he is just waiting for authorization from my service plan agency. Two hours later, the consultant asks me to come to the office, the parts needed for the service arent available. I had to wait for them to close the dealer at 5pm to get a driver to take me home

Monday the 29th ay 15:00pm I call him to find out if the car is ready, am told the car is ready. I risk my health to come to the dealer who is 70 kilometers away and when i get to the dealer the *********** service consultant tells me the car is still not ready and the parts have not arrived.

Again, I'm not given a vehicle to get home instead they ask one of their mechanics to drive me home at 17:39. All I got was a stupid sorry. I feel the level of communication from the dealer is below average, the service is poor and they lack appreciation for thier clients.