Poor Service Delivery from MUJI VOLKSWAGEN in LADYSMITH!

I purchased a car part on the 17th of July 2024 at MUJI VOLKSWAGEN in LADYSMITH which cost me R2 576.37. Before the deal was sealed clear communication was done telephonically between the Sales Manager at Muji Volkswagen and my mechanic to ensure that they have the right part that I wanted, so I traveled all the way to Ladysmith to buy the car part but little did I know that we were heading exactly to the direction I was trying to avoid.

Once the purchase was made I traveled back again to my mechanic who advised that the car part purchased was not the right one as per the conversation with the Sales Manager. I requested for an exchange/ refund if possible only to be told that the item purchased cannot be exchanged or refunded. What annoys me is that no means thus far have been made for this error to be rectified 😡 but instead I am being told about the terms and conditions, which are now being highlighted but were not of importance before purchase. My business vehicle is still not operating till this day due to this back and forth with MUJI VOLKSWAGEN in LADYSMITH. I honestly do no understand what I'm supposed to do with this car part that was sold to me. Are they seriously expecting me to keep it and buy another one AGAIN and PAY AGAIN? Never purchasing from MUJI VOLKSWAGEN EVER AGAIN!!!!!!