Poor Service - Barons Woodmead

Good day VWSA,

I am a very disgusted customer of Barons Woodmead.

1. My polo went into Barons Woodmead on the 3/7/2023 for a mayor service which cost +- R14000.00 2. I was requested to leave my vehicle for a second day as the job could not be completed. 3. Two weeks later it had to be towed back to Barons Woodmead for overheating. 4. Another two weeks later the same problem happened that I was stuck on the side of the road and had to be towed again back to Barons Woodmead 5. Third time two weeks later overheating. I was not communicated with or contacted to say they have a problem not knowing what the problem is. I was the one that did all the communication. I eventually contacted the dealer principal who promised to find out and will contact me on 8/9/2023, in getting no response I eventually went to the dealership to find out what was going on. Here comes the big problem I am a 78-year-old female and the client service from Tony da Silva was atrocious. a. He did not introduce himself just pulled up a chair and started attacking me verbally b. I said to him why are they not finding the problem are the technical staff not well equipped c. The reply was if I am not happy with the service, I should uplift my vehicle. d. The scene became ugly as I requested a loan vehicle due to the incompetence of the workshop e. He Tony Da Silva said they will drop off at home or at a rental station and walked me to the door saying they do not need a client like me. I am sorry but I have lost all confidence in VW and Barons due to this young man’s attitude. I cannot trust the workmanship from their dealership. The dealer principal Pieter Kruger did not get involved at all.