Poor Service at VW Midrand and faulty Clutch on Polo 1.0 TSI

I bought a vw polo last in September 2018, after driving it for a year, the car just could not go into gear due to a clutch problem. The car was towed to VW Midrand on Sunday the 15 December. I was promised that the car will be checked on the 17th. I had to call VW all this time to get an update on the car, no one from VW called or emailed me. On Wednesday I called Maryke from service department and she promised me that the car is being checked but is taking time as they need to check each lever fitting on the gearbox. I went to the dealership again on Friday only to find that the car was not attended to which means Maryke from service department **** to me. I requested to speak to the workshop manager (Bongani) who promised to get the car checked on Saturday and will give me a call on Saturday. I also asked Maryke to send myself and Bongani an email so that there is paper trail. On Saturday I still did not get an update from VW. I then laid a formal complaint with VW South Africa. This is the worst service any customer can get. If they dont sort it out I am planning on taking them to the consumer commission as these cars always have the same problem, it is impossible for more than 10 drivers to have the same car problem!!