**** poor service at VW Kuruman

I took my car in for service at VW Kuruman. I have to say, I have owned a VW for more than 15 year, but never have I experienced such pathetic service before. VW Kuruman gives the VW brand a bad image!

The booking of the car took forever, I got there past seven, car only got booked in an hour later. They only started working on the car some time past one, this after I made noise regarding the long wait. Car was serviced by Chapman, only a partial service was done, not the whole procedure followed for a minor service. Took the car in knowing that there were a few areas of concern, once the car was taken into the workshop, I aske the lady who booked the car in whether the technician/mechanic has said anything with regards to what was picked up during inspections, she said no.

When I was given my invoice, I was given a long list of defcts!

I was sitting at the dealership the whole time, why were these defects not discussed with me, so that we can check what can be done on the day, and what required a new appointment to be booked?

I am beyond mortified, I travelled more than 110km(return trip for nonsense). There is no service advisor that was available, and no service manager available to take queries?