POOR SERVICE AND BAD ATTITUTE BY GERT LOUW

Good day<br> <br> i write this letter to formally complain about the bad services i got from mccarthy vw middelburg under service manager Gert Louw,on tuesday 27th october 2015 i booked my car for 45000km service,while servicing my car they broke my deep stick handle,nd immediately they ddint inform me about the incident then i went there later after work to fetch my house keys in the car as i forgotten them there. mr Mahlangu(service department) refer me to a service manager (Gert Louw)..then Gert immediately approach me telling me that my oil-deep stick has broken because he tried to open it to check oil!!!!! i asked him how possible is that because that's a new car and ive never put and pull the stick!!!!! then he claimed that my Deep stick has been broken and binded together with clue for temporary,with his attitude,rudeness and disrespectful impression he forced me to pay R1300.00 for removing that stick from the bottom on sump.i refused and i even asked VW SOUTH AFRICA to intervene as i was treated and insulted.i even bought deep stick at parts service(VW) with my own cash while it was VW's faulty.even my car was not washed after services not sure if it was Serviced indeed. SAD