POOR SERVICE

I am really disappointed on VWSA insurance. I called on the 16th Dec and my car was towed to a storage and they said I will be contacted on follow up with regards to my car until today. I contacted the customer care centre today 5times tracking my car and all the 5 different consulted said they will escalate the issue on why my car has not reached the dealership up to now. No one is giving me any feedback and i am frustrated as i am dependent on that vehicle to reach work. CAN SOMEONE CONTACT ME PLEASE BEFORE I LOSE MY MIND.