Poor service

<p>My vehicle was sent in for service on 25/05/2017, the morning I requested them to look at the Airconditioner, the one headlight to be adjusted and my radio that sometimes doesn't switch on, and the service advisor which is Henri Truter told me the will not be able to do that in a very rude manner, as I haven't requested it when I booked my vehicle. This is unaccepatable for me. This service provider was also rude with the customer in front of me, and used vulgar language speaking to him, as he also requested something to be checked for him, this is unacceptable. I was promised I will not get my car later than 16:45 that same day, I only received my car 17:32, and that is the worst service ever, I didn't even received my invoice, received it only the next day. When I received my car, I was told my Airconditioner is working fine, and up until today it is faulty and they didn't even look at the problem, my headlight was not adjusted, and I was told by another source that this light can't be adjusted at it is faulty and need replacement, so the mechanic didn't even pick it up, the service advisor told me it is part of the service to adjust it, so they never did adjust it.They also told me I must bring in my car for 2 days so they can have a look at my radio, because they didn't have time that day to look at it. In the past the next day VW will phone me and ask to rate the service that I received, up until today I am waiting to be phone, to tell VW how poor your service to the customer are</p>