Poor service

Guys if you know what's good for you never buy a car from vw, especially from Thompson motors in Louis Trichardt, I bought a t cross on the 20th the car started to give me problems from the 3rd week, I could hear a very irritating nose coming from the engine side then it started to get louder that's when I decided to call Thompson they book the car in on Friday 28th later they called me and said I can't take the car with me as they have ordered Tha part, the said the problem was "tensioner on polly v bellt'I asked to give me a courtesy car to use for weekend as I had a trip planned they said they don't have one I was also told to rather take my car with me if I don't understand, the car which was not in good condition. I decided to keep quiet and give them a chance, on Monday I went there at pass 1 only to find out they haven't started with fixing the problem, they said the problem who must fix the car is going on lunch he will fix it later, I decided to go talk to the manager s wife (Leoni) who is working on finance to push the to fix my car as it was affecting my salary I was supposed to go somewhere for business on that day but I couldn't because of transport, she asked me why I was telling her my problems, while I was trying to respond already she was insulting me she even told me the*sh*t word @ work, I was shocked I left Thompson garage with a broken heart, my heart was in so much much, I had to walk 2k to taxi rank, they didn't even offer transportation and it was raining,,,, during the week they called me to come collect the car as it was fixed, it was collected on the 3rd by my husband as I couldn't face them after their pathetic service, I was shocked on weekend wen I was driving the car the noise was still there I called my service advisor magie she said I must bring the car on Monday (7th) of which I did.i was then given a courtesy car,,, Maggie called to apologize that the car was not diagnosed that day they did it today and the problem is not the v belt is the aircon and they have ordered the part, I gave them the whole week to fix the car but they didn't, when I call them today Maggie transferred me to her manager he told me not to take out my frustration on him.... That's how pathetic Thompson and vw is, even tried to call vwsa was assisted by Vanessa but it is not helping, I am suffering and month end they are going to debit full amount, iv never experienced such service in my life, some companie really take customers for granted, can you please give me my deposit back if you can't provide what you promised