Poor, Poor, Poor service and lack of accountability.

I received the worst service today from Menlyn VW. Worst of all I am not a client. Today at 12:21 I received a whatsapp for a gentlemen that introduced himself as Philani. He wanted my land line number to which i responded to him on whatsapp and finally informing him that I am not buying a car. (Cut a long story short)

I then called him to understand where firstly he had obtained my contact details, he responded by saying he doesn't know. The person who had made the application has the same name, surname and had worked at FNB. When i asked him if it would be possible to give me his managers number he hung up on me. This was on the number that send me a whatsapp. I then called the landline and asked if indeed he worked there. The reception lady confirmed he worked there and i then got into my car and drove there. On my way there I decided if its an error let me just call again and confirm if indeed this is a mistake. Philane Shozi was rude, unprofessional and Disrespectful. He hung up the phone on me again. No apology from him but that he send the information to the wrong Sammy and I must just take his word for it. Its at this time that i felt insulted and when I arrived at VW I was upset, and fuming. I asked to speak to the manager(Benny) he was just concerned with me coming down. He did check for me and confirmed that indeed it was an error. I asked him how he know since he hasn't asked for my Id to verify. He then checked after i gave it to him and forced him to check. But my frustration was the lack of action he wanted to take against a staff member that firstly has my personal details on his phone. I asked for the principal who was not in, i was then assisted by the Manager of New sales. She upfront told me that she would take action but at worst case the staff member would receive a final or first warning but its not a dismissible offence. I called the lady 10 to 15 minutes later after i had asked her for her business card. I asked her how would she give me feedback since she didn't take my contact details. I asked her why the staff member has my personal details on his phone. I asked her if she was aware of the Popi act. She then said I threatened her with the Popi act and secondly she was going to get all my contact details from the very same consultant.

I felt hard done by the services and the ability to take action of both managers. It felt as if they were more concerned with protecting their staff member and didn't care about me as a client. The service from VW Menlyn is the worst I have ever experienced.