Poor Poor After Sale Service

Am writing this letter with a heavy heart and dissapointment, you read complaints about this type of ***** dealerships that don't respect hard earned monies of customers and you try by all means to deal only with manufacturer accredited dealerships and you still get the sub standard service you tried to avoid from privately owned dealerships

I have been dealing with VW Bidvest McCarthy Acardia service center since I bought my vehicle brand new from them, a Volkswagen Golf 7.5 R, I didn't have many problems with them before until now

It's now the 8th of September and I brought in my car a month ago on August the 4th for a 60000km service, the car stereo had stopped working as well and the car had a funny noise on the left front wheel, a month later the very same car is still at the dealership with no clear answer of when my car is going to be repaired, even tried resolving the matter with the manager but to my surprise my car is just sitting on the dealership floor without no satisfactory answer about the steps which must be taken, if I only knew, I would have bought a car that has an excellent after sale service and support system . Now it's as if they don't care, lesson to other customers please use manufactures with an excellent after sale service centers and support after the bank approves the funds.

The Consultant responsible for my car is Michael and the manager I talked to on the 7th of September is Katlego.