Poor Customer Service Volkswagen Claremont

So I drive the top Amarok 2014 model. So the wiper motor does not work after a service - must say that I have not been aware of this before it went in for the service. Also the first time I have this failure on any vehicle. So I bring it back on another day to fix - still not fixed. So I book a 3rd day - arrive at 6:10am to ensure I am the first car in line and arrange to have vehicle returned by 13:00. At 11:30 (yes, more than 4 hours later) they call me to say they are starting on the car and won't be done by 13:00. At 12:30 I go to the dealer, only to find that they have only just started.

Then I get a call at around 13:30 to say the fault is a pump that they don't have, so they will need the vehicle for a 4th day in order to fix a wiper motor!! Note here that it only took about 90min to identify the fault - but I am on my 3rd day, going on 4 days.

Very poor customer service - they just have zero appreciation that it is quite disruptive for me to bring my vehicle in and be without a vehicle for a day - this is my last service at Claremont Volkswagen and in fact my last Volkswagen vehicle I will ever drive.