Poor customer service

I called VW Soweto on the 19th November enquiring about a service booking for my vehicle. The lady at reception, took down my details and advised me that the lady responsible for bookings was not in, however she would call me upon her return. I then called on the 24th November to follow up and confirm my booking and again, my details were taken and was advised the lady would again call me. I then called towards the end of the day and was kept on hold for almost an hour. I did not manage to confirm my booking and as a result have made an alternative booking. Today is the 25th November, I still await the confirmation call or sms. Very inconvenienced as now I have to drive all the way to Roodepoort for a service that Soweto claims to provide<br> !