Poor communication by service adviser and team

<p>Good day, I hate to write this but I have no other choice. my car broke down on saturday and has been towed to vw where it has been parked to be assessed. I understand that the oganisation is closed weekends and I've been advised that VW has been fully for monday and tuesday 19 and 20 july respectively. I then contacted (I made the contact) VW the wednesday and I was promised by Thabiet the service adviser that the technician will assess my vehicle the wednesday as he said the vehicle was in the workshop. He then advised me that I will have an answer for the latest by wednesday after lunch and that he will contact me. I then waited for he's call up until 5pm to no avail. I then made contact with VW claremont and couldn't reach the service adviser. I then called this morning at 09:40 and yet again could not reach Thabiet the service adviser. I asked the assisstant to put me through the he's manager and likewise he did not receive my call. I then asked to speak to an alterntive manager and guess what, the same no response was received. ALL I WANT TO KNOW IS THE STATUS OF MY VEHICLE!!!</p>