Poor attitude
<p>Bought my first VW last year March. Booked the car in for its first routine service which I outlined an issue with the rear wiper blade. Upon collection of the vehicle the service advisor mentioned they found dust on the wiper blade and some jazz about the aerodynamic structure of the wiper. She asked to test the wiper to see if the issue persists.</p> <p> </p> <p>Went on vacation last week and managed to use the rear wiper in rainy conditions; SAME ISSUE. Visit the branch on Tuesday past. I tell her about the problem and she gives me a blank look, like "So what you want me to do."</p> <p> </p> <p>I then HAD to ask her on how is this going to be resolved. She gives me her business card and tells me to email her the issue and she will book an appointment which I had done this Wednesday past.</p> <p> </p> <p>She could have easily booked me in whilst I was there but she didnt. Now I have to wait for this individual to find time in her busy time-slot to accommodate helping me.</p> <p> </p> <p>I am slowly coming to regret moving to VW because if this is the type of service and dont care attitude I am getting I am going to be in for a rough ride.</p>