Poor and pathetic customer service

I am driving a VW T6 2018 Kombi with my family from a holiday when it decided to cut off power and decelerate.Pulled off the road and did something I thought was honorable, called client service centre and Makhina was an adviser who happens to think less of customers and a pathological ****.He kept me waiting along side the road for approximately two hours lying that help was on its way. It was on a follow up with customer service department that someone else took over,made an effort to arrange for a means to be assisted and this was after she mentioned that Makhina doesn't want to talk to me.Really!!!!Client services and there is hopeless characters such the so called Makhina?If that's what one must expect from VW as part of customers service, then there is a lot left to be desired....