Polo Gti Breaks down
On the 19th October 2017 my polo gti which is still under warranty broke down at approximately 6pm. This vehicle is currently doing 41000km and is still under warranty. My biggest concern or disapointment is that this car gave no warning and just breaks on a busy street with my family in the car.What if this car had broken down in the middle of nowhere or worst in a dangerous area putting mines and my family's life at risk?I then had to wait two hours for road side assist to tow the vehicle away. I was told the next day by Jenine at VV Umhlanga that they busy and my car will be only looked at on Monday. After phoning whoever i could i managed to get hold of James of VW Umhlanga who said that he will try have a look at the vehicle that afternoon. Saturday morning i got a call saying they did a software upgrade and the car is fine. 1. Why did road side assist send a towtruck from Mount Edgecombe to tow the breakdown in Tongaat, is that the nearest breakdown services, because i know its not , i personally know a towing company in the area that is VW accredited. 2. Secondly why was the vehicle towed to Umhlanga who was clearly not willing to have a look at the car till Monday had i not made a fight about it, and to my knowledge VW Ballito is much closer.
I am now worried as this vehicle has a warranty that ends at 45000km or next year 2018. There was no warning of it breaking and no explanations as to why it did. What if it has similar problems as soon as this warranty expires and the headache and costs of this vehicle now becomes mines. I spent 32000 rand on this vehicle and breaking down in the middle of a busy street was the last thing i expected. I am hoping VW comes up with a solution as to maybe extending this vehicles warranty and guarantee this problem never arises at all. If i do not get a reasonable solution from VW i will make sure i complain on every platform be it the ombudsmen or hello peter. I just think that breaking down in a vehicle that costs over 300000R without no warning and just be told by the agents its a software problem and we don't know why it has happened is unacceptable.
I am hoping to get feedback from you soon