Please step in

Absolutely horrific to hear that VW Brits gave such poor “service” if you can even call this service. My brother-in-law is in the process of buying a new Amarok bakkie, as he was window shopping looking for his new wheels to be he called up Volkswagen Brits and spoke to salesperson who had exactly what my brother-in-law was looking for at the price that suited his pocket. As they went through the deal and the salesperson sent an email with what the installments will be and so on my brother-in-law asked a couple of times ensuring that everything is above board and that he was sure about the price. After he was assured the price is correct, that the deal will be signed and sealed no later than Monday 09-10-2023 midday as finance lady was off on Friday and that he will receive delivery of said bakkie on Tuesday 10-10-2023. On Monday the sales person gave updates and that the bakkie is in valet and he will send the banking details for the deposit. My brother-in-law informed him that he will sell his vehicle on Monday to have the deposit in hand for the deal to proceed, later that day the sales person called up my brother-in-law informing him that he made a mistake on the bakkie price and that it will be an additional R155 000-00 if he wanted the bakkie again thus being after he already sold his car to make payment for the deposit on agreed upon price. Obviously this came as a massive shock leaving my brother-in-law without a vehicle to get to work and back and just overall poor customer service from Volkswagen. He requested to speak to the dealer principal but has not heard anything back from them except for the price change. My brother-in-law also sent an email to VW complaints which has been ignored as they haven’t even acknowledged that they received his complaint or that they are working on it. Volkswagen Group should step in and ensure things like this doesn’t happen it damages their name and client services they offer people. I am a massive Volkswagen fan and often buy new Volkswagens but hearing how they treat other people it is embarrassing to say the least, how do you encourage people to the brand now knowing that this is the way they do business.