Pay quick and get served slowly

<p>So i took my car in for a test on the computer to find out why it was jerking on wednesday, it took them two days to do testing (why so long), they didnt even call me on wednesday to say they needed a extra day to test i had to call them, thursday at about 13:00 they call me back to give me the quote and i accepted it so they could start working on it they said no problem it might be done on friday monday the latest... obviously i was expecting the best service and thought i would have my car friday, they didnt even call on friday to say they had to order parts that will arrive on monday i had to call them to get all the info. So i said to the lady on friday i have a hectic weekend in terms of running around for work can they organise me a curtesy car she said she will speak to management and call me back once again they failed to call back. So without a car the whole weekend cant work and loosing money i phone back on monday to hear whats the story.... Monday comes they still waiting for parts i ask the lady about the curtesy car she never got back to me on and she replies saying she cant help as people are using them for the past 2/3 months... at this point i realise what poor service must be given if people are servicing cars for over 2 months anyways i know my complaint wont mean anything but i feel better now lol be aware of problems like this. I pay for a service the least they can do is call with updates.</p>