Pathetic service (Rustenburg Volkswagen)

Pathetic and very poor service delivery by the dealership's vehicle maintenance team.I am driving a T6 Kombi(2018) which broke down sometimes in Dec 2019 immediately it went for service at the same dealership. I took the vehicle back and was informed it was a timing belt which took approximately three weeks at the time. All these time,there was no feedback from the dealership through the consultant (Noleen Nel) I guess her name is.I took this matter with the workshop manager, Shawn Steinmann which was like rubbing the salt on the wound.It was with our interaction that I struggled to comprehend the kind of service rendered under his Leadership (very arrogant, emotional IQ very questionable).It was not even a week after I took the vehicle from Rustenburg VW maintenance team,it started to leak oil underneath. The vehicle was returned again for another fix.Considering the quality of workmanship and how delicate these vehicles are,once is indeed worried to be dealing with a team which is not customer centric/orientated. How does a service manager tell a customer that "even small babies die"?Is it what their 5 Star process represent?How courageously does Shawn Steinmann tell a customer not to visit his dealership again?Rustenburg Volkswagen maintenance team leaves a lot to be desired....whether the problems with the car has been resolved is yet to be seen given the arrogance level espoused.