Pathetic service received from VW constantia

I would appreciated WV's comments on the below emails I have received from the sales manager Phillip Van Zyl . Please note the "bribe" highlighted. Also I do not appreciate the threatening sms's received from him telling me that I need to come to a point now.;as I am demanding feedback on the poor service on a car I have not even received its been over a month now. I now feel threatened by Phillip's behavior. Also the dealer principal Mr Mabuso has still not responded. I would urge you to please look into this as I am awaiting written feedback on this matter and the total disregard is such a disappointment. Phillip is now threatening me and placing me under pressure to collect a car when he and his dealer principal have not responded to my emails.

From: Phillip Van Zyl Sent: Wednesday, May 30, 2018 2:07 PM To: Karin Bransby Subject: RE: Complaint- Mrs. Bransby

This message originated from outside your organization________________________________________ Good afternoon Karin Bransby. We didn’t say that less you pay that you not important to us as a client. I didn’t phone you and I apologize for it. From the beginning I wanted to sell this car to the trade, but Bongani ask me to help you guys because you wants to scale down. It cost me a lot of money to repair everything you and your husband ask me to do but I didn’t complain about it because I really want to help. I want to keep you as my client to give you the best service I can. I know we said it will take 3 days and in this matter it was not the case off all the repair work. I don’t want you to go to social media or take I further. Your car is ready for collection and I will full up you car with fuel. I will bring the car to you if you don’t want to pick it up yourself. Can we sort it out between us and again I apologize for not phoning back with feedback. Hope you will accept my apologies. From: Karin Bransby Sent: 30 May 2018 01:40 PM To: Phillip Van Zyl Subject: FW: Complaint- Mrs. Bransby Hi Phillip Please see below. As discussed, please refer to the below email sent to your dealer principle. Email address provided by the receptionist. I am awaiting feedback regarding the below from him. From: Karin Bransby Sent: Monday, May 28, 2018 3:01 PM To: ********** Subject: Complaint- Mrs. Bransby Dear Sibu Hope this email finds you well. I am emailing you out of sheer disappointment in regards to the service received form your dealership. I briefly spoke to you on 15th May 2018; my car was brought back less than a week later after taking delivery of it. What was found is that the vehicle was not 80 point checked and had faults (VW Golf Chico) You confirmed that this will take 3 days and that the sales manager, Phillip will keep me updated. This has not been done, it’s been two weeks. Phillip called me after 2 days and basically made like he was checking if the workshop manager called me and nonchalantly confirmed that he forgot to call me. This tells me that my problem is certainly not a priority at your dealership and I should escalate this further than you as you have not had the decency to follow up with me. The only person who was calling and the last update received was a week ago, was the workshop manager. Kindly note that I will be taking this to the ombudsman, as I have been inconvenienced by this as I traded in my vehicle to be left stranded without a car where company policy was not adhered to. I was then forced to take a loan car; this loan vehicle has a R40 000 excess amount attached to it. I have waited two weeks for this car which is still not fixed. This leads me to be believe that there are bigger problems with this vehicle. There has been no transparency from your dealership. There was an initial delay of almost two weeks regarding the authorisation of new parts for the vehicle before I took ownership of it. As I had signed for the vehicle already a week before I paid the money. I paid the money on 26th April. This is not fair it’s almost a month since I paid for this vehicle and I am paying back on a vehicle that I do not have ownership of. I do not see you guys paying the instalment yet you dragging your heels and couldn’t care about me the customer. I’m basically advised of business rules. It seems as though it is normal business practice at your dealership that if the money is in the bank, everyone just drags their feet thereafter. Also it seems like the less you pay the less service you receive. I am extremely frustrated and disgusted by the treatment received from your dealership. I will also be going to social media regarding this, I will be complaining to your superiors as well. Please may I receive an email address for your superior as you do not seem to have your finger on the pulse. I look forward to your “speedy response”.