Pathetic Service as ALWAYS!!

I have had a problem with my car, it was jerking but I would only experience this when I’m on highway. In a 17km drive I would only experience it three times but driving around I would not experience. this continued for approximately a month and I decided to take it to Hatfield VW Rivonia. I spoke to the guy who disguised as my helper, as I was telling him my financial state, I told him I don’t have money to even take it to the diagnosis scan but I need to know what the problem is and I also need to know the quote so that I can raise the money, he told me he will do that favour for me and I was excited, because the was nothing urgent he kept on postponing the dates.

Finally, I took my car in and I left with them for 5hours or so, I went to fetch the car and I drove home approximately 5km. Following day driving to work, my car was so faulty, when accelerating the whole car vibrates, when going uphill there is no power, when looking on the screen on the dashboard all of a sudden it shows more faults EPC is showing, and the car is now making sounds. It was so evident that they messed up my car all in the name of I must quickly come back.

I called the branch manager and the manager, they all told me it was bound to be worse, the arrogance, the rehe****d anger from the line manager is out of this world. I am no stranger to this service at VW, this happened in 2017 at VW Melrose when I wanted to EFT the money to their account because I had argument with their colleague before, I was new in Johannesburg and didn’t know Johannesburg, my phone was off to call UBER, it was raining and I had a work laptop with me and I was told to be outside cause they are knocking off, I had to use public transport to Jozi with the laptop to get a taxi to my place and my place was only 10km from the dealer. Following day, I paid the very same way they didn’t want me to use (EFT).

Head office called the dealer and asked the dealer to apologise and the dealer refused I then told them again, head office told me they cannot force him he owns the dealer and I questioned the VW brand the dealer is using. I am so glad I am out of warranty and about to say goodbye to the brand I don’t even look at VW and AUDI.

I had all the evidence first time but even head office failed me, and this time unfortunately I didn’t see them messing up my car but listening to this story you can tell they messed up my car. Again I am not expecting Head Office to do anything but I need them to know the devil we facing.