Pathetic customer service: VW Silver Oaks

<p>I am extremely disappointed in the manner that I have been treated especially after the post purchase of my car from VW Silver Oaks.</p> <p><br />I picked up the car in the last week of June 2016 at 4pm and the car barely had petrol in the tank even though we had confirmed that I would collect the car on that day. </p> <p>I followed up with the sales person the next day and one of the managers (2 weeks later as i was not getting any joy from the sales person - 08 July 2016) and both assured me that a petrol voucher would be issued in my name for use at a garage closest to me and not in Silver Oaks.</p> <p>I received a petrol voucher on 11 July 2016) only to be told that I can only use it at a garage in Silver Oaks, which I repeatedly informed the sales lady and manager that it is not an option for me.</p> <p>I am really angry and disappointed at how this matter has been handled and how long it has taken to resolve. No efforts have been made to take my plea into consideration as they have proceed to do what is convenient for THEM and not the customer.</p> <p>I sent an email to the manager and sales person on 12 July 2016 sighting my unhappiness at the way this matter was being handled but have not even received an acknowledgement from them. Their main concern is a sell and to hell with the customer.</p> <p>To date i have not received any information on the status on the deregistration of the the trade in car. I have had to spare time and money to continously phone the sales lady to follow up on the regisration of the car, petrol voucher and deregistration of the trade in car.</p> <p>No effort what so ever has been made after the car was purchased from them to accomdate me.</p> <p>This treatment - lack of interest in the customer is utterly appauling and I will never recommend this dealership to any of my friends and family.</p>