PATHETIC AFTERSALE EXPERIENCE

I'm dissapointed and frustrated by the poor handling of my case by VW Midbay. I bought a brand new car Tiguan Allspace with them in May last year. Within the first month the car already had factory faults and had to be towed away to the nearest dealership. It was a mission and a half to get a courtesy car from Tracy who is the dealer principal there. Fast forward to November heavy rains, the panaromic sunroof started leaking and I reported with the nearest dealership from work which is Ballito. When I was not happy I called Volkswagen South Africa and I was told to take the problem with the dealership that sold me the car. They stìll could not help to either move me into a new car through trade in where they wpuld cover the shortfall. I then asked for a coutesy car so they can resolve my problem of the leaking sunroof. Still they could not help me since December. Nobody is calling me to update me while the parts are sitting with the Ballito dealership. I have a medical condition that I declared when I initially bought this car. All 3 parties to this matter are aware of my condition and how bad it becomes when I experience stress like now. Nobody cares as Volkswagen SA told me straight they are sorry they can't help me but only the dealership which doesn't care at all.