Pathetic after sales service

I am very disappointed with the poor service im receiving from Volkswagen Market Square Uitenhage.

I purchased my vehicle a 2016 Polo tsi from Volkswagen in November 2017 and immediately complained about the wet carpet of the car. The salesperson told me it was the valet and should dry out soon. At the first service I indicated to the service advisor that the carpet was still wet and worsens after it rains or when driving through water. Unfortunately our town has a lot of sewerage water running down the streets which makes the car stink for days. After the service was completed I was informed that they could not solve the wet carpet issue and would need a week or more to properly sort out the problem. I informed them that due to the nature of my work I could not be without a vehicle for a week. They then put my name on a waiting list for a courtesy vehicle. (23/01/2018)

Upon receiving a call from a company to rate the service I gave a poor rating as I was not happy with the service I received. I was then contacted by the service advisor to change my rating on the survey as it impacted their performance bonus. I was promised that if I changed it my vehicle would become a priority. I obliged to their request and gave them an excellent rating but up until today I have still not been contacted to bring in my priority vehicle. It is now almost 6 months later and I am now irate at the fact that I must drive a car with a stinky wet carpet which also causes the windows to fog up and that the cause of the problem could lead to other problems in the future.

I have made contact with the service advisor several times and still no joy. I feel like a second rate customer and not worthy to own a Volkswagen.

Thank you for the platform to vent my disappointment.