over 2 weeks and I still don't have a car

Volkswagen Touran Turbo blew on first night of 2 week family vacation. Within maintenance plan but it took more than a week to get authorisation for the repair to commence. Was told the work was started on Wednesday of the 2nd week but when putting the car back together they discovered another problem and had to order another part, which was not delivered on the Friday so now they cannot complete the repair...my issue is I pay a premium for the VW brand but I feel that if i had not been following up, asking about progress my car would still be on a forecourt somewhere...... I just feel there was zero urgency and repairs to my vehicle were not prioritised. Toyota Verso will be my next car once I offload this.<br> <br>