Our family's last VW - after sales service = 0

My mother in law bought a VW Polo 1.6 Comfortline about a year ago. Everyone thought this was a smart decision as parts and service centres are quite available for this established brand. Towards the end of January, my mother in law had a minor accident where the panel of the back door had some damage. That's it. Volkswagen SA let us know that they don't have the part available in SA, so they'll get something from Germany. After almost three months of to-ing and fro-ing, and unreturned calls, we were informed that the part arrived for THE WRONG SIDE!! The new part will likely take another 3 months. Volkswagen refuse to take accountability and do not even want to offer a courtesy car.<br> <br> Based on this, I will now actively boycott any VW products, and actively urge all my friends, family and colleagues to never buy a VW ever again. Shambolic service, non-responsive call centre and a complete lack of after sales service.<br> <br> THIS WILL BE MY FAMILY'S LAST VW!!!