NTT Paarl - POOR SERVICE, STINKY ATTITUDE TOWARDS CUSTOMER, BAD CUSTOMER RELATIONSHIP

OMW. We bought a POLO GTI 2018 model end of July 2018. On Wednesday, 22/8, the car broke down and we called Roadside assist and they were on the lines to accommodate us in finding a mechanic to assist us-telepathically. In doing so, the mechanic ask what the problem was, my fiance explained and he recommend they get a tow truck to tow in the vehicle - which happened. The next day, we waited for the mechanical manager (Gerald from VW Paarl) or someone from the workshop that the car has been received and they will get back to us. Up until past we had to go into VW Paarl and ask him if the car was received. Then he, Gerald had an attitude and told my fiance that he did not look at the car yet andhe will get back to him. Where is the 'take the customer by the hand' and accommodate him or put him at ease. Okay, then the the car was brought to me and the salesman(arme klong) said they say it's a settings problem. Up until then Gerald never contacted us or even ask what happened or what warning was on the dashboard. He told the salesman and a Receptionist at VW Paarl to convey the message-so wat vir manager s****s. Okay, now we have the car, On Saturday - mense, on our way from Stellenbosch to Paarl the car broke down - again . Same procedure, call road side assistance. A mechanic came to assist (threw water in the water bottle which were under the line and at 20) and suggest we drive to a safer place because whilst we were along the road and standing there, 2 guys came along( one on a bicycle and the other one just walked past). The one on the bicycle drove between the mechanic's van and our vehicle. And the mechanic told us it is an UNSAFE PLACE TO STAND. He suggest we drove the car to the SPAR complex down the road. So after 7 calls that were not answer and a WA message I sent to Gerald and the principal, no answer. I got hold of Neil who assisted me in getting hold of Gerald. Gerald, sent me a message telling me he need the car keys to have a look at the car...my vader, and this after our car was standing at NTT PAARL He then drove out to Paarl and told us, he did his utmost to get to Paarl and accommodate us promise to get a car, but when I asked him about the previous incident he said I have no telephone etiquette and told his principal I scold and swear at him, and until Monday morning he never got back to me. Not even to say he could not assist with a car(because his ego was hurt...which I swear before God was not the thuth, and his principal believed him. Because he said he DO NOT WANT TO HEAR WHAT I HAVE TO SAY BECAUSE I WAS RUDE WITH GERALD. Telephone etiquette will not let your car break down next to the road; twice in one week-BAD/POOR MANAGING S****S, LACK OF COMMUNICATION WITH THE CUSTOMER, POOR CUSTOMER RELATIONSHIPS, BAD ATTITUDE, STINKY ATTITUDE (MR KNOW IT ALL), Sies NTT Paarl, your customer relations needs some serious work I hope you go through what we've went through. AND WE LEFT THIS MORNING WITHOUT THE PRINCIPAL INDICATING A TIME FRAME IN WHICH HE WILL HANDLE THE ISSUE. And I can bet my life on it, he WILL NOT, get back to us. We will have to follow up Sies NTT Paarl