no support from VW

Very disappointed with the customer service I have received from VW SA. Having a Polo was always a dream for me and when I finally got the chance to own one, things just went wrong. From the sale being rocky and not processed correctly, to not being given a spare key. 9 months later getting the spare key which then had to be recoded to my car as the wrong key was sent. During this time my dash was cracked. Dealership held their hands up and said it wasn't them. So asked VW SA if they could assist and they washed their hands too. The cost to me if I want to replace that part of the dash..... R8000!!